hp printer replacement

[umoa]

Just a heads up for those of you who have hp printers crap out on you. Hope it helps someone else too.


My 7210 all in one had a problem with the springs breaking the plastic tab (cartridge chute) where you load the cartridges. Thus rendering it inoperable. ( It was used for very light duty, mostly scanning and fax) It was happening to a lot of people and at first they said it was user error. (I called last year and they said there was no replacement and that the problem was isolated) I was about to throw it away when i found that is indeed a manufacturing defect and that they are now replacing most of them for free. According to other people with this problem, it was at first very hard to get a replacement and took some of them 2 hours talking to an indian operator and calls to the direct case manager. But now it is very easy since they no longer in denial that it isn't a defect.

pm if you need help.

here is the actual chat

Atkinson: I will provide you teh document for the issue you are facing.
: great
Atkinson: Please copy and paste the below link in the address bar of the webpage and press enter.
Atkinson: HP Customer Care local language selection  ?lc=en&cc=us&docname=c01189384Atkinson: Please scroll down and let me confirm is that the spring you are facing issue?
: yes it is
Atkinson: Please provide the 10 digit serial number of your unit. The 10 digit Alphanumeric serial number is located on the UPC sticker present either on the rear or bottom of the All-in-One. The serial number starts with either "MY" or "CN" or "SG".
: MYXXXXXXXX
Atkinson: Thank you for the information.
Atkinson: Please provid me the exact date of purchse of the All-in-one?
: not sure, can you tell me? i have registered it after all
Atkinson: Okay Jimmy I will check it for you.
Atkinson: May I have a 2-3 minutes of your time, to research this issue? I will get back to you as soon I finish
: sure
Atkinson: Thank you.
Atkinson: Jimmy, as you are a very loyal customer to the HP.
However, I will replace the printer to you for free of cost to resolve the issue.
Atkinson: Thank you for staying online
: sure
Atkinson: Jimmy, as you are a very loyal customer to the HP.However, I will replace the printer to you for free of cost to resolve the issue
: great to hear it
Atkinson: I would be happy to process the request for a replacement HP All-in-one
Printer. However, the HP All-in-one Printer is a collateral product, that is, you would be required to ship the defective HP All-in-one Printer on receipt of the replacement.
: ok i understand
Atkinson: Therefore, you would be required to provide us the credit card information
as security. For security reasons, please do not send credit card
information via the chat platform. An HP representative will call and
collect your credit card information.
Atkinson: Please ship the original part/product back to HP within three (3) working days after receiving the replacement part/product. If the original part/product is not received within fifteen (15) days, you will be billed the cost of replacement. Furthermore, once billing for cost of replacement has occurred, you may not return the product for credit. Returned parts/products to HP will not be sent back to the customer
: ok
Atkinson: Please provide me with the following Shipping Information:

* Name:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Telephone Number to call:
* Alternate phone number (if any):
__________________

[cst]

thanks for the heads up umoa!